| Looking for job in: | porstmouth and southampton areas |
| Key skills: | see above resume |
| Candidate CV resume: | Personal Profile Reliable and hardworking team player currently studying the AAT Advanced Certificate at evening classes. Able to make decisions, solve problems and work without supervision using own initiative, or as part of a well-established team. A very quick learner, willing to undertake any training that might be necessary. Positive, presentable and friendly, with an honest, open character which ensures efficient relationships with customers and colleagues. Looking for a future career as a fully qualified Accountant. Skills and Achievements Administration - Experience of being relied upon to provide quality administration that created formal audit trails by logging fully all actions undertaken. Communication - Communication skills honed within fast paced, customer orientated business settings using a variety of media including telephone, business letter, email and training/coaching sessions. Relationship Management - Throughout career to date have always enjoyed building strong working relationships with all business partners building rapport quickly with people of all ability, attitude and beliefs. Information Technology - Experience of using both popular and specialist business applications plus experience of providing end user support. Customer Care - Experience of and commitment to delivering excellent levels of customer care, treating others as I would like to be treated. Numerical Aptitude - High levels of numerical aptitude as evidenced by a successful, sustained career within financial business settings with reconciliation experience and a proven ability to identify and resolve variance. Compliance - Experience of operating in strict compliance to FSA legislation and Data Protection Act, can be relied upon to retain sensitive informational absolute confidence. Training Throughout Career have been trained on numerous processes and systems. I have provided extensive training to colleagues, while providing constructive positive and negative feedback. Career History Cuckoo Pint Public House August 2010 Present Bar Staff Temporary work whilst seeking full time employment General Bar Duties, Cleaning, Waitressing Providing excellent customer service as Front of House Santander October 2002 August 2010 Service Advisor and Specialist (redundant due to site closure) Communicated with customers, internal and external colleagues, verbally, written and face to face. Worked in the Reconciliation Department for nearly two years to clear ledgers and match missing payments. Then regularly report findings and figures to the manager. Commuted to Head Office in Milton Keynes for six months to help create a new and improved system for Unsecured Personal Loans. Then trained over three hundred colleagues to use the system. Trained colleagues in Poland for a period of two weeks with my extensive knowledge on the systems and processes of Unsecured Personal Loans. Operated as the Mortgage Probate Service Specialist supporting the bereaved and aggrieved in a professional manner with high levels of empathy and personal integrity. Multi-Skilled in the Anti-Money Laundering, Unsecured Personal Loan, Mortgage Probate, Banking and Reconciliations Departments as a quick learner. Was solely responsible for data cleansing, qarm checking, providing positive and negative feedback. On a daily basis was responsible for ensuring colleagues and myself complete tasks to an agreed deadline while ensuring excellent customer service. Regularly covering Assistant Manager role when required due to absence and redundancies. Scrivens Opticians September 2001- September 2002 Personal Assistant and Receptionist Personal Assistant to Branch Manager. Arranged Appointments, Meetings and Customer Files. Inputted all customer details and prescriptions from paper files onto a new computer database. Then trained all colleagues on the new system. Covered Reception on Saturdays dealing with the Clinic GMK January 2001- September 2001 Office Administrator Work Experience for NVQ 2 Administration. General office duties and communicating with existing and potential customers. Created a Database Spreadsheet with all customers details and Firearm Licences to provide a quicker and more efficient service. Education and Training Fareham College September 2000 Present AAT Advanced Certificate (currently studying) AAT Diploma AAT NVQ Level 2 ILM Stage 2 NVQ 3 Administration NVQ 2 Administration Word Processing Stage I, II & III Text Processing Stage I, II & III Audio Transcript Stage I & II Mail Merge Stage II Desktop Publishing Stage I & II Typewriting Stage I & II CLAIT ECDL Key Skills IT Level 2, Application of Numbers Level 2 & Communication Level 2 Crofton School September 1995 June 2000 Mathematics C English C C Business Studies C Technology C Religious Studies C 5 other GCSEs D Training Microsoft Office Sage Line 50 Partenon ANMF SLS TAMAR FESS Staffware & TWIG Computer Based Training Anti Money Laundering, Finance Act, Data Protection, Customer Service, Health and Safety, Fire Safety, Equal Rights and Confidentiality Interests and Additional Information Netball Dancing Reading Full, Clean Driving Licence |
| Educational details: | see above resume |
| Name: | Miss abby wainwright |
| Age: | 28 years old, female |
| Total experience: | 8 years |
| Currently employed: | Yes |
| Phone number: | 07795424392 |
| E-mail address: | abby.wainwright@hotmail.co.uk |
| Town & County: | Fareham, Hampshire |
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